Refund policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

How do I return?
• Contact us by email or by phone
• Once your request is approved, you will get a confirmation email with shipping guidelines.

 What items are returnable?

• Within 30 days from the date of purchase
• In unused and resellable condition
• In the original packaging with all the tags intact

What items are non-refundable? 

Several types of goods are exempt from being returned. Perishable goods such as food, Paints, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

*** Paint Custom Color are not refundable. 

*** Please note that color representations on the screen and in the printer may vary from actual paint colors due to differences in monitor calibrations and printer variations.

Discounted items (if applicable)

Any respirator

Downloadable software products

Some health and personal care items

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:
• Refund to the original payment method
• Refund to store credit (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

Please do not send your purchase back to the manufacturer.

How soon will I get my refund?

Refunds (if applicable)
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

 Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@benjaminmooremiramar.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@benjaminmooremiramar.com and send your item to: Miramar Paint Center, 16917 SW 2 CT, PEMBROKE PINES, FL 33027  United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Restocking Fee

Miramar Paint Center may apply a restocking fee of up to 30% according to the reason for the return and the product.

Shipping 

To return your product, you should mail your product to: Mirarmar Paint Center, 16917 SW 2 CT, PEMBROKE PINES, FL 33027, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Return Policy for Products Shipped by Third Parties through Collective Shopify

At Miramar Paint Center, we value customer satisfaction and strive to ensure a hassle-free purchasing experience. Below we detail our return policy for products shipped by third parties through Collective Shopify:

Return Procedure:

All products purchased through our Collective Shopify platform are subject to the return policies of the individual sellers.
To request a return, please contact the Miramar Paint Center customer service team within 14 days of receiving the product.
You will be provided with detailed instructions on how to proceed with the return, including the appropriate shipping address.
Return Conditions:

Products must be in their original condition, unused and with the original packaging intact.
Miramar Paint Center reserves the right to reject returns that do not comply with these conditions.
Non-Returnable Products:

Some products may be non-returnable according to each seller's policies.
Before making your purchase, we recommend that you review each seller's individual return policies on the product page if available.

Refunds:

Refunds will be processed once the returned product has been received and verified by the seller.
Refund processing time may vary depending on the seller and the payment method used in the original purchase.

Shipping costs:

Return shipping costs are the customer's responsibility, unless the reason for the return is an error on the part of the seller or a defective product.

Contact:

For any questions or concerns regarding returns, please feel free to contact our customer service team at info@benjaminmooremiramar.com or (954) 225-7789
This return policy is subject to change without notice and applies only to products purchased through our Collective Shopify platform. We appreciate your understanding and cooperation.

My question is not addressed...
If you have any queries regarding return or refund, reach out to us.